Digital Growth
AI Chatbot & LINE Automation
Answer every inquiry in seconds, in three languages, straight into the CRM.
AI-powered auto-reply for LINE OA, website and TikTok that answers common questions, qualifies leads and pushes them into the CRM — so no inquiry waits until morning and every lead is captured with context.
What's included
- 01LINE OA rich menu and AI auto-reply
- 02Trilingual answers from your FAQ knowledge base
- 03Lead qualification and handoff to a human
- 04Web and TikTok inquiry bots
- 05Direct CRM integration with source tagging
Related services
Digital Growth
Digital Growth Solutions
The engineering side of Galaxy: websites, GEO, CRM and AI that turn events into pipeline.
Learn more → Digital GrowthGEO Website Development
Websites built to be quoted by ChatGPT, Gemini and Perplexity — not just ranked by Google.
Learn more → Digital GrowthLead-to-Project CRM System
Stop losing inquiries in chat history. One pipeline from lead to case study.
Learn more →
FAQ
Common questions
Why LINE specifically for Thailand?
Because that is where Thai buyers already are. An inquiry that has to move to email is an inquiry that cools down.
What does the bot actually answer from?
Your own FAQ knowledge base, in English, Thai and Chinese — so answers are yours, not a general model's guess.
What happens when it doesn't know?
It qualifies the lead and hands off to a human with the conversation attached. It isn't designed to trap people in a bot loop.
Does it work outside LINE?
Yes. Web and TikTok inquiry bots run off the same knowledge base.
Do inquiries reach our CRM?
Yes — direct CRM integration with source tagging, so you know whether a lead came from LINE, the website or TikTok.
Can we control what it says?
Yes. Answers come from a knowledge base you own and edit. Changing an answer is a content edit, not a model retrain.
What is a rich menu?
The tappable menu at the bottom of a LINE OA chat. It gives people the three or four things they actually came for, without typing.
How does this fit with the events side?
Inquiries generated by an event land in the same pipeline as everything else — the assistant answers first, the CRM keeps it.
